Product: Synergy (all versions)
Operating system: Windows, macOS, and Linux
This article lists some of the common issues that you may experience.
We do plan to fix these problems, but until we do, this article should help with workarounds and solutions.
General issues
Problems that happen on all versions of Synergy.
One big screen problem
Synergy is designed to see all of the screens on one computer as one big screen. This is a design flaw that we plan to fix, but until then you'll need to make sure that you consider this when configuring the Screen layout.
Synergy 3 issues
Issues specific to Synergy 3
Background service timeout
Some customers may see a background service error. If you're experiencing this issue, please see our help article: Troubleshooting the background service
Synergy 1 issues
Issues specific to Synergy 1
Client name change
If you change the screen name in the Preferences window, you need to exit and open Synergy again for it to take effect.
Non UTF-8 characters
Synergy 1 doesn't support non UTF-8 characters in path names yet. So, if you're using Windows and your Windows user name has special non UTF-8 characters in it, e.g. ÜsérNäme, then this is likely to give you an error.
Workaround: Save the configuration file to a different path, for example:
C:\Synergy\Synergy.confRead more: Windows profile usernames containing non-UTF characters