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How to do a ping test

Updated

Product: Synergy (all versions)
Operating system: Windows, macOS, and Linux

 

Ping tests are useful for diagnosing connection issues. Whether your computers aren't talking (e.g. a timeout error), or if you're having issues with mouse lag, the ping test can help to uncover if the problem lies with Synergy or the network.

Synergy requires both your computers to be on the same network and are able to communicate with each other. If Synergy does not connect, it's possible that your computers are unable to communicate.

You can determine this by running a simple ping test.

 

Step 1 - Find the IP addresses

You will need to know the IP address of each computer to perform a ping test.

In Synergy 3:

  1. Go to Screen layout
  2. Click "This computer's details" at the bottom
  3. The local IP address and hostname of the computer will be shown

In Synergy 1:

  1. Open Synergy
  2. Look near the top of the window
  3. The computer's local IPs will be shown as a list

For both Synergy 1 and Synergy 3 - the address you are looking for will start with either 192 or 10.

If you're not sure which IP to use, please ask us.

 

Step 2 - Run the ping test

You'll need to run the ping command using IP found in step 1, following steps on the secondary computer (Synergy 3) or client computer (Synergy 1).

The IP address you'll be pinging will be the primary computer (Synergy 3) or server computer (Synergy 1).

To run the ping command, follow the steps for your operating system.

Windows

  1. Click on Search in the taskbar
  2. Find and open the "Command Prompt" app

  3. Type the command: 

    ping
  4. Press the space bar

  5. Type the IP address you’d like to ping, e.g.:

    192.X.X.X
  6. Again, press space bar (again)

  7. To keep the ping running, end with:

    -t
  8. Then press the enter key to start the ping
  9. Take a screenshot of the ping results displayed

Ping running on Windows 10 with the /t argument

macOS

  1. Open Finder
  2. Go to Applications
  3. Open the Utilities folder
  4. Open the Terminal app

  5. Type the command:

    ping
  6. Press the space bar

  7. Type the IP address you’d like to ping, e.g.:

    192.X.X.X
  8. Then press the enter key to start the ping
  9. The ping should run until you close the Terminal app
  10. Take a screenshot of the ping results displayed

Ping running on macOS Monterey 12


Linux

You probably already know this, but just in case...

  1. Open the Terminal app

  2. Type the command:

    ping
  3. Press the space bar

  4. Type the IP address you’d like to ping:

    192.X.X.X
  5. Then press the enter key to start the ping
  6. The ping should run until you close the Terminal app
  7. Take a screenshot of the ping results displayed

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